Singapore banks offer other contact options as Microsoft outage disrupts email
MAS said its email services were also disrupted, but core operations were unaffected. Banks and the regulator warned customers about scams.
Singapore banks have directed customers to hotlines and relationship managers after a global Microsoft outage disrupted email services. The Monetary Authority of Singapore (MAS), which also reported email disruption, said its core operations were unaffected.
The Association of Banks in Singapore said affected lenders, particularly retail banks, had posted customer notices on websites and other channels. Checks by The Straits Times identified DBS, UOB, HSBC and Maybank Singapore among the banks affected.
DBS said email replies would take longer, but customers could still transact through ATMs, cards, DBS/POSB digibank and PayLah! Customers could also receive push notifications through digibank, while wealth and corporate clients could reach their relationship managers.
Maybank Singapore said on Facebook that its physical and digital banking services remained operational and safe, although emails could be delayed. It pointed customers towards digital channels, ATMs and self-service terminals.
MAS said it was closely watching its systems and developments more broadly. The public could use its online feedback form, while financial institutions could also reach the regulator by phone.
Banks and MAS also issued scam warnings. DBS cautioned against impostors offering to fix system problems, while the regulator said its officials would never request money transfers or banking login details. Anyone uncertain about a possible scam can contact the 24-hour ScamShield Helpline on 1799.
